Faqs

Q? How to create an account

A. After placing an order, you will be asked to verify your email address via email. From this you can setup an account and keep track of all orders and shipping times. After creating an account, click Login on the top right hand corner of the page. If you are a new customer: 1. Simply click the Create An Account on the top right corner of the page. 2. Fill in the appropriate information 3. Click Create.

Q? I forgot my password.

A. Click Sign In on the top right corner then Forgot your password?

Q? How much is shipping?

A. Simply add the items to the cart and enter in city, state, and zip code of the shipping address before you checkout.

Q? What is the shipping time?

A. Aqua Blue Led shipping time varies based on location but delivery averages 3-7 days after purchase. For expedited shipping, please call us additional fees may apply.

Q? Has the order shipped?

A. You will receive an email with fulfillment status. You can also login into your account by clicking on the top right hand corner of the page to check status.

Q? How do I edit an existing order?

A. Please contact us. Note: If the order is processing, shipping charges may still apply.

Q? I have received the wrong order or missing items.

A. Please login to your account and check order status. If all items have been fulfilled, please give us a call and we will assist appropriately. Note: UPS might deliver packages on separate days if you are receiving more than 1 box.

Q? Returns

A.Click Here for our returns policy.

Q? Is Sales Tax included?

A.Sales tax is not charged for shipments outside of Florida.

Q? What are the payment options?

A. Accepted forms of payment are Cash, Certified Money Order, Credit Card, Company Check, PayPal, and Wire Transfers. We do not extend terms.

Q? I need a copy/invoice of my order.

A. Login to your account and click on the order number needed.

Q? When will a credit appear on the account?

A. Credits appear 6-10 days after being received in the warehouse.

Q? Low Price Guarantee

A. We strive to provide the most competitive prices in the market, therefore we guarantee the lowest prices in the market. Please give us a call and to learn about our wholesale and distributors more.

Q? Security

A.We use our highest efforts to protect our customers from fraudulent activity. Aqua Blue Led is protects its customers with SSL (secure socket layer) encryption when entering sensitive data.

Q? What is an LED?

A. LED stands for Light Emitting Diode

Q? How does it work?

A. http://www.howstuffworks.com/led.htm has a very detailed, easy to understand article of the ins and outs of how LEDs works.

Q? What is a Watt?

A. A Watt (W) is an electrical unit of power. The higher the wattage the more power the bulb consumes. However LEDs can put out much more light with less watts. A 40W incandescent can easily be replaced with a 6-9W LED.

Q? What are lumens?

A. Lumens are a measure of how much light a bulb puts out. The higher the lumens the brighter the light. Think of it as the volume of light (sort of like gallons is the volume of water). A 100W incandescent bulb puts out around 1600 Lumens, an LED bulb can give you the same lumens with 16-20W, meaning you get the same light with much less power consumption. And less power consumption means more money saved.

Q? What is input voltage?

A. The Input voltage is the voltage needed to allow the LEDs to produce light. Voltage is different depending on if its residential service (100-120V sometimes 240V) or commercial service (120-277V). Lucky for you most of Aqua Blue LED bulbs have an input voltage range of 100-277V.

Q? What does beam angle mean?

A. The beam angle is the angle from the light is that is effectively lit by the LED. Some LEDs that are used for spot lighting have smaller beam angle 30 or 60 degrees, usually PAR bulbs. Others LED lights like our tube lights have a wide beam angle of 180, or 240 degrees.

Q? What is a bulb base?

A. There are many many many types of bulb bases. Your standard screw in light bulb is most likely a E-26 or E-27 aka a Medium Base. E-12 is a candle base often found in chandeliers. For the LED tube lights the the G-13 and G9(two pins on each end of tube) is most common, or Fa8 (single pin one each end of tube). Aqua Blue Led also carries lights with uncommon bases ( like E40 mogul bases).

Q? What does CRI mean?

A. In short: CRI stands for Color Rendering index, and ranges in value from 0-100. Typical led values are between 50 and high 90’s Not so short: The color rendering index (CRI), sometimes called color rendition index, is a quantitative measure of the ability of a light source to reveal the colors of various objects faithfully in comparison with an ideal or natural light source. Light sources with a high CRI are desirable in color-critical applications such as photography and cinematograph.

Q? Why is the color a number and not a color?

A. The number shown is technically a color. The number is the degree kelvin, which is a universal measurement of light. 3000k yellowish / white light 4000k cool white hint of yellow 5000k white 6000k bright white daylight

Q? What are the different certifications? And why do I need them?

A. Aqua Blue Led products are DLC, EnergyStar, UL, CE, LM79, RoHS and ETL certified. Depending on the application, a different certification is needed. Also some of our products are eligible for rebates based on the certification they hold. Also Green Light Depot is in the top 25 manufacturers in the world for DLC certifications.

Q? What are the different wirings listed, like single end or double end?

A. Depending on the LED light being installed some modifications to the wiring will need to be done. You will need to bypass the ballast for retrofit installations.

Q? What you will need to bypass the ballast for retrofit installations mean?

A. For LED retrofits in existing light fixtures, the existing wiring will need to be modified. Depending on the type of bulb you will need to cut the Line and Neutral going into the ballast. If the LED tube light is single end then the all the Line wires on one side of the fixture need to be wired to the Line that was going to the ballast, and all the Neutral lines are wired to the Natural that was going into the ballast. One the other end of the fixture disconnect all wires from the tombstone. If the LED tube light is a dual end / two end then the Line and Neutral going to the ballast must be cut. All the Line wires on one side of the fixture must be connected to the line that was going into the ballast, and disconnect all the Neutrals on that side. On the opposite end all the Neutrals must be wired to the Neutral that was going to the ballast, and all the Line wires must be disconnected on that side. If this doesn’t make sense please see the images below:

Single pin, dual end wiring

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Single end wiring for double pin requires unshunted tombstone

Dual ended wiring can use shunted or unshunted tombstones

Shunted Lamp holders will have 2 holes (or accept 2 wires) on the unit us_large

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Our bulbs that are double pin and dual ended wiring can use shunted tombstones.

Unshunted Lamp holders will have (or accept a total of 4 wires) on the unit.

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Our bulbs that are double pin and single end wiring need unshunted tombstones

Our bulbs that are double pin and dual ended wiring can use unshunted tombstones.

Q? What is the lifespan rating?

A. The Lifespan Rating on the LED bulbs is based on years or hours. -The hour rating is derived from an engineering formula that calculates the estimated amount of operational hours the LED bulb is capable of. -The year rating is determined by assuming the light is on for 3 hours a day every day for a year. 50,000 hours / 3 hours per day = 16,667 days 16,667 days / 365 days per year = 45.6 years The year rating is determined by assuming the light is on for 24 hours a day every day for a year. 50,000 / 24 hours per day = 2083 days 2083 days / 365 days per year = 5.7 years

Q? What is the warranty?

A. Aqua Blue Led warranties vary in length. But if the fixture is wired correctly and the bulb stops working during the warranty period, Aqua Blue Led will resolve the issue by replacing the bulb.